1800 961 373 Book now
Size
Car Sized Deliveries: Documents, Key, Computers
Speed
End of day delivery

About Us

Business Butlers is a premium same day courier service in Melbourne, VIC. We pride ourselves on providing exceptional customer service through transparency, honesty, and high-quality service. Our professional courier team ensures that every delivery is completed on-time and with a smile. We focus on delivering excellent service to customers across Metropolitan Melbourne and strive to build area and strive to build our while becoming Australia's most professional logistics service.

Business Butlers is not your average courier company. We are a premium service offering a smooth and reliable experience to our customers. You can think of us as a personal butler for your business that is reliable, on time, attentive and picks up the phone straight away.

Our company provides a premium and high-quality service that is backed by our 5-star customer ratings. We focus on what really matters, our customers. That means that we are transparent on pricing and our delivery structure, no extra charges and no hidden surprises. Your experience with Business Butlers will be stress-free from the offset, from the moment we pick up the phone to the moment your item is delivered, you will receive a 5-star, premium service all the way.

We provide the best courier service by focusing on the needs of our customers. We take the time to build a relationship with your business to truly understand your needs and provide a premium service. Across the Melbourne Metropolitan area, we are highly trusted to deliver unique and important items without fail.

Meet The Team

Business Butlers wouldn’t be where it is today without the dedicated team providing our valuable service. The team come from a variety of backgrounds and love what they do, showing incredible passion every day. We started Business Butlers out of a common frustration we kept on hearing, “why are couriers so unreliable and unprofessional". We set out to provide professionals with a different alternative to the traditional courier service. We are focused on providing our customers with the most professional and reliable logistics service in Australia. As we have set out to provide a customer focused alternative, we have continually been encouraged by the recognition and appreciation our customers have for our professional, reliable and dedicated approach.
  • Jonny Klein - Managing Director
    Finance, Technology, Marketing, Strategy & Legal
  • Malvin Klein - Managing Director
    Customer Operations, Sales & Support
  • Brad Klein - Managing Director
    Customer Operations, Sales & Support

Our Mission & Vision

Mission

We’re on a mission to provide our customers with the most professional same day logistics service in Australia. We are dedicated to putting our customers first, and providing them with a logistics service that is frictionless and efficient. At all times we’re steadfast in our commitment to helping our customers reliably transport their priority items where they need to go, so they can get back to running their business and doing their job. We are also focused on building a relationship with our customers, so we understand their needs, their businesses and their priorities, so that we can continue to deliver with value. We want to partner with them to be their outsourced logistics provider of choice.

Vision

Our vision is to be Melbourne’s premier provider of personalized business services, supporting our customers to grow their businesses & achieve their dreams. We want to set the benchmark for the level of service that businesses receive.

Our Values

  • 1
    Customer Focused:
    Customers are our number one priority.
  • 2
    Deliver Results:
    We achieve results by following through on our word.
  • 3
    Transparent and Trustworthy:
    We are clear and honest from the onset.
  • 4
    Relationship Builders:
    We have a passion for excellent teamwork and building strong relationships with our costumers.
  • 5
    Respect:
    We value everyone and treat people with dignity and professionalism.
  • 6
    Always Improving:
    We always look for ways to get better and stay on the top of our game.

Frequently Asked Questions

  • 1. What are your payment terms?

    For all courier deliveries we offer the following payment options: - Credit Card - arranged by customer support over the phone - Invoicing - net 7 days payment terms - EFT (electronic funds transfer) - net 7 days payment terms Invoicing: For customers wishing to be invoiced, we ask that all delivery invoices are settled within 7 days from the completion of your courier delivery. For those customers who require alternative payment terms, we are happy to arrange a payment cycle that suits the needs of your business. Should you wish to establish alternative payment terms, we ask that you reach out to our team at bookings@businessbutlers.com.au to confirm your preferred payment cycle. *For all outstanding invoices that are 30 days past their due date, a $50 late payment fee will be added to your outstanding balance. For each additional week that your account is unpaid thereafter, a $20 weekly fee will be applied until your account is paid in full.

  • 2. Do you accept cash?

    No, we do not accept cash. Our payment options are; credit card, invoice or electronic funds transfer

  • 3. What payment methods do you accept?

    Our payment options are; credit card, invoice or electronic funds transfer. We accept the following credit cards: - Visa - Mastercard - American Express - Bank Issued Eftpos Cards

  • 4. Can I create an account with you?

    For customers that plan on using our services regularly, we understand that an alternative billing/invoicing cycle may be preferred. If you/your business have specific needs when it comes to how and when you're billed, we are always happy to work with you to arrange a billing cycle that works for you. If you'd like to setup an account to arrange an alternative billing cycle, please reach out to our customer support team at bookings@businessbutlers.com.au and they will get in touch with you.

  • 1. Who is Kango Kleins Pty Ltd?

    You may notice “Kango Kleins Pty Ltd” on your invoices or bank account transaction listing. Kango Kleins Pty Ltd is our registered business name, while we trade under the name Business Butlers which is a registered trademark.

  • 2. What is your privacy policy?

    Kango Kleins Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au What is Personal Information: Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers. This Personal Information is obtained in many ways including [interviews, correspondence, by telephone, by email, via our website www.businessbutlers.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. Sensitive Information: Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only: • For the primary purpose for which it was obtained • For a secondary purpose that is directly related to the primary purpose • With your consent; or where required or authorised by law. Third Parties: Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. Disclosure of Personal Information: Your Personal Information may be disclosed in a number of circumstances including the following: • Third parties where you consent to the use or disclosure; and • Where required or authorised by law. Security of Personal Information: Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. Access to your Personal Information: You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Kango Kleins Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information. Maintaining the Quality of your Personal Information: It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. Policy Updates: This Policy may change from time to time and is available on our website. Privacy Policy Complaints and Enquiries: If you have any queries or complaints about our Privacy Policy please contact us at: bookings@businessbutlers.com.au 1800 961 373

  • 1. How do I need to prepare my goods for transport?

    Whilst we take the utmost care with all your deliveries, we require all items to be ready for transportation. Please use your discretion to ensure your delivery is appropriately packaged, based on its contents. It is your responsibility to ensure that your delivery is ready to be transported, by using the following where necessary; -Boxes -Packaging Tape -Fragile Labels -Bubble Wrap -Package Wrap -Envelops -Styrofoam -Identification Labels Please note that we reserve the right to deny transporting your items if it has not been packaged properly.

  • 2. How long do your deliveries take?

    We pride ourselves on our professionalism, efficiency and standing by our word. That means when we offer you a delivery time, we stick to it. We have four delivery options for you to choose from: Standard - End of day delivery delivery Priority - Delivery within 4 hrs from pickup Express - Delivery within 2 hrs from pickup Next Day Delivery - Deliveries booked for an upcoming date

  • 3. What happens if my delivery is lost, stolen or damaged?

    While we treat all deliveries as if their our own, unfortunately sometimes the unexpected can happen. We value our customers and treat any damage or lost deliveries with the utmost importance. If this has happened to one of your deliveries, please email bookings@businessbutlers.com.au within 24 hours of the delivery with the following: - Delivery details - Photos of your delivery - Any additional information - such as a description of the issue Please note that if you do not provide us with any notification within 24hours of delivery, then we will not be liable for any damaged, lost or stolen deliveries.

  • 4. What kind of deliveries do you not transport?

    While we pride ourselves on the service and support we provide to our customers, there are some deliveries that we do not transport. It is your responsibility to provide an accurate description of the contents of your delivery to us. If you intentionally provide an inaccurate description of the contents of your delivery to us, we will not assume any associated liability. Please be aware, we reserve the right to deny the transportantation of any item which we believe may be against our terms and conditions. Some of the items which we do not deliver are: - Prohibitive substances & narcotics - Animals, livestock or pets - Cash or cash equivalents - Chemicals, explosives, flammables or hazardous materials - Weapons - Illegal goods - Cigarettes

  • 5. How can I get proof that my package has been delivered?

    We are in the final stages are implementing a brand new logistics management platform where you will be able to receive a text message at each stage of your delivery. In the mean time upon booking your delivery you'll receive a confirmation from our team and upon completion of your delivery you'll receive a confirmation email. If you'd prefer to receive a phone call once your delivery is completed please let us know when you book your delivery and we will be happy to do so. Upon receiving you confirmation email, we will attached a photo verifying your completed delivery.

  • 6. Do you deliver on the weekend?

    For specific delivery projects we are happy to work with customers that require our services on the weekend. As prices & driver availability differ on the weekends, please reach out to us at bookings@businessbutlers.com.au and we will be happy to help.

  • 7. What happens if I need to cancel my delivery?

    While we understand things often change we ask that you endeavor to let us know as soon as you think your delivery may not be going ahead. If your delivery is cancelled within 10 mins of our arrival we you'll be asked to pay for 50% of your delivery.

  • 8. What if the recipient is not present to accept my delivery?

    Before arranging any delivery, we ask you to indicate your delivery preference as either: A. Verification Required A person is required to sign/accept for the receipt of your delivery. If you have indicated that a signature is required, we will capture the nominated contact persons signature. If the nominated contact person is not available, we will call you in the first instance to seek your direction about an alternative delivery contact. If we make contact with you and you wish to provide us with an alternative delivery we will complete your delivery as per your request. If you choose to provide us with the authority to leave your item unattended (Authority to leave), once this has been confirmed, we will complete your delivery as per your direction. When you provide us with authority to leave, you are giving us permission to complete your delivery, by leaving your item unattended and unsigned for. In doing so, we do not hold any liability for any damages, loss or theft after your item has been delivered. If we are unable to contact you after three attempts, we will assume that your delivery cannot be completed and will be returned to you by the end of the business day. In this instance you will be charged an additional fee of 65% of the cost of your original delivery in addition to your delivery fee. Please note, it is your responsibility to ensure that the recipient of your delivery is available to receive your delivery as per the agreed time. B. Authority To Leave When you provide us with authority to leave, you are giving us permission to complete your delivery, by leaving your item unattended and unsigned for. In doing so, we do not hold any liability for any damages, loss or theft after your item has been delivered. If you have provided us with an Authority to Leave, you are required to specify the location of where you would like your item to be left. For example “Box to be left at reception desk”. In instances where you have provided us with an authority to leave, we will take a photo to indicate where the item has been left.

  • 9. What are your hours of operation?

    Our hours of operation are Monday - Friday, 8.00am to 6.00pm, with the exception of public holidays.

  • 10. Who are the Business Butlers?

    We pride ourselves on providing you with a quality service, without the hassles and headaches. All our Business Butlers are of the highest calibre, who will treat your deliveries in the same way. We have very high standards when it comes to the Butlers we work with and follow a strict selection criteria and process to make sure we are able to offer our customers a high level of service.

  • 11. What kind of vehicles do you have for deliveries?

    We have a range of vehicle sizes to accommodate most deliveries. The vehicles we have access to are: - Private Cars: Sedans, Hatches, SUV's/4WDs - Vans: Short wheel & long wheel base - Tucks: Trucks with tail lifts

  • 12. What do I need to consider when organising a delivery?

    Before any delivery you should ensure the following: - All the details you have provided us with are correct. - You have been given permission to send/receive a delivery. - Your delivery has been appropriately packaged for transportation. - A recipient (or delegate) will be available to receive the delivery. - A sender (or delegate) will be available to send the delivery. - You are able to be contacted for any further information.

  • 13. What should I do if I gave you the wrong delivery information?

    We understand that accidents can happen. If you have accidentally provided us with the wrong delivery information, please notify us by contacting 1800 961 373.

  • 14. Do I need to know what the contents of my delivery is?

    It is your responsibility to provide an accurate description of the contents of your delivery to us. If you intentionally provide an inaccurate description of the contents of your delivery to us, we will not assume any associated liability. Please be aware, we reserve the right to deny the transportantation of any item which we believe may be against our terms and conditions. Some of the items which we do not deliver are: - Prohibitive substances & narcotics - Animals, livestock or pets - Cash or cash equivalents - Chemicals, explosives, flammables or hazardous materials - Weapons - Illegal goods - Cigarettes - Stolen/fraudulent goods.

  • 15. Do you do next day deliveries?

    Our next day delivery options is ideal for future date deliveries. Head to our booking page and select "next day delivery" to schedule your delivery for a future date. We do not store items overnight for delivery the next day and only provide service for same day deliveries.

  • 16. What happens if I need to change one of the delivery addresses?

    We understand that accidents can happen. If you have accidentally provided us with the wrong delivery information, please notify us by contacting 1800 961 373.

  • 17. What if my goods are not fit for transport?

    Whilst we take the utmost care with all your deliveries, we require all items to be ready for transportation. Please use your discretion to ensure your delivery is appropriately packaged, based on its contents. It is your responsibility to ensure that your delivery is ready to be transported, by using the following where necessary; - Boxes - Packaging Tape - Fragile Labels - Bubble Wrap - Package Wrap - Envelops - Styrofoam - Identification Labels Please note that we reserve the right to deny transporting your delivery if it has not been packaged properly.

  • 18. What if my delivery needs to be kept cool?

    While we don't have refrigerated vehicles yet, we are happy to accommodate deliveries that need to be kept in a cool place, such as flowers or cakes. Please note that if your delivery needs to be kept cool, we ask that you ensure that it is appropriately packed in a cooler bag or insulated box. Please let us know in the notes field on our booking page if your delivery needs to be kept cool.

  • 1. Are you looking for drivers?

    Yes, we are always looking to partner with drivers that'll be able to help us provide a high level of service for our customers. If you're interested in partnering with us and would like to connect with a member of our team, head to our "Join Us" page and provide your details via the contact form at the bottom of the page. Once you've hit "submit" a member of our team will contact you.

  • 2. What do I need to work with Business Butlers?

    1. You're tech savvy We leverage technology to provide our customers with a seamless and easy delivery experience. We ask that you have your own smartphone with mobile data. 2. You own a vehicle We offer a range of delivery solutions based on the needs of our customers. We look to partner with the owners of vehicles in all shapes and sizes. 3. Have an ABN and registered for GST We run things by the books and we expect our partners to do the same. To partner with us independently we ask that you have your own ABN (Australian Business Number) and be registered for GST (Goods & Services Tax). If you're interested in partnering with us and would like to connect with a member of our team, head to our "Join Us" page and provide your details via the contact form at the bottom of the page. Once you've hit "submit" a member of our team will contact you.

  • 3. What type of vehicle do I need to work with Business Butlers?

    If you own your own vehicle that you'd be using for deliveries thats all we look for. We partner with a range of drivers who are looking to use their vehicle to help our customers get things done. Specifically we ask that your vehicle is roadworthy, reliable and accessible. We're looking to partner with drivers who have a range of vehicle sizes such as; - Private Cars: Sedans, Hatches, SUV's/4WDs - Vans: Short wheel & long wheel base - Tucks: Trucks with tail lifts, refrigerated & side curtain If you're interested in partnering with us and would like to connect with a member of our team, head to our "Join Us" page and provide your details via the contact form at the bottom of the page. Once you've hit "submit" a member of our team will contact you.

  • 4. Do I need to be registered for GST and have an ABN?

    We run things by the books and we expect our partners to do the same. To partner with us independently we ask that you have your own ABN (Australian Business Number) and be registered for GST (Goods & Services Tax). If you're interested in partnering with us and would like to connect with a member of our team, head to our "Join Us" page and provide your details via the contact form at the bottom of the page. Once you've hit "submit" a member of our team will contact you.

  • 5. Do I need to be tech savvy to work with Business Butlers?

    We leverage technology to provide our customers with a seamless and easy delivery experience. We're particularly looking to partner with anyone who is comfortable using consumer technology and have their own smartphone with mobile data. Rest assured before you hit the road, we will provide you will all the support and training you need to use the technical tools you'll be using. If you're interested in partnering with us and would like to connect with a member of our team, head to our "Join Us" page and provide your details via the contact form at the bottom of the page. Once you've hit "submit" a member of our team will contact you.

  • 6. What do you look for in drivers?

    1. Customer focused We are a customer focused business. We work everyday to provide an exceptional level of service for our customers and we expect you to do the same. 2. You're tech savvy We leverage technology to provide our customers with a seamless and easy delivery experience. You're comfortable with using technology and have your own smartphone with mobile data. 3. You're a peoples person The butlers mindset is embodied by our strong relationship with our customers. You're comfortable connecting with new people and are a natural when it comes to building relationships. 4. You own a vehicle We offer a range of delivery solutions based on the needs of our customers. We look to partner with the owners of vehicles in all shapes and sizes. 5. Have an ABN and registered for GST We run things by the books, independently, have your own ABN (Australian Business Number) and be registered for GST (Goods & Services Tax). If you're interested in partnering with us and would like to connect with a member of our team, head to our "Join Us" page and provide your details via the contact form at the bottom of the page. Once you've hit "submit" a member of our team will contact you.

Size
Car Sized Deliveries: Documents, Key, Computers
Speed
End of day delivery